This Privacy Policy is effective as of 5/15/2025
Menicon America, Inc., a wholly owned subsidiary of Menicon Co., Ltd. ("Menicon America," "we," "us," or "our"), respects and is committed to protecting your privacy. This privacy policy (“Privacy Policy” or the “Policy”) explains, among other things, the types of information we collect about you when you visit this website (the “Site”) or when you access or use other Menicon America websites, mobile or desktop applications, and/or additional online services (collectively with the Site, the “Services”); how your information may be used and disclosed; how you can control the use and disclosure of your information; and how your information is protected.
By accessing and/or using any Services, you accept, agree, and affirmatively consent to be bound by all of the terms of this Privacy Policy without limitation or qualification, including our collection, storage, and processing of your Personal Information in the United States ("U.S.") and in any other country to which we may transfer your Personal Information in accordance with the terms of this Privacy Policy. Please read this entire Privacy Policy carefully before using this Site or any Services or providing any information to us. If you disagree with or do not accept any part of this Privacy Policy, please do not use this Site or any Services or provide us with any information.
This Privacy Policy is a part of, and subject to, the Menicon America Legal Notice (“Legal Notice”). The Privacy Policy and the Legal Notice are legally binding on all users of this Site and any Services. If you have any questions, please contact us using one of the methods outlined in the "Contact Us" section at the end of this Privacy Policy.
INFORMATION COLLECTED
When you use the Services, information may be collected about you and the device you use to access the Services in a variety of ways.
You may provide personal information directly, such as during registration or login, when giving feedback, or when seeking customer service or technical support. This personal information may include:
- Identifiers, such as your name, postal address, email address, telephone number, and username;
- Health information, such as contact lens prescription details;
- Geographic information, such as your billing address;
- Demographic information, such as your gender or date of birth;
- Commercial information, such as products or services purchased;
- Payment information, such as credit card details; and
- Communications and other information you provide, such as questions or requests.
Information may also be collected through your provider if they submit health-related data via the Services.
Menicon America may also automatically collect certain technical data when you access or use the Services. You may limit this data collection by adjusting your browser’s cookie settings. Automatically collected information includes:
- Identifiers, such as IP address, device identifiers, or online identifiers;
- Commercial information, including product interest or usage patterns;
- Internet or network activity data, such as time of visit, pages visited, browser and OS info;
- Server log details, such as error logs and usage data during system interactions.
USE AND DISCLOSURE OF PATIENT INFORMATION
Use of your Protected Health Information is governed by applicable federal law, such as HIPAA, as described in your provider’s HIPAA Notice. Your provider may use such information to deliver care and services you request.
Menicon America may also use other information collected through the Services to:
- Facilitate the sale and support of contact lenses and other vision care products;
- Communicate with you about products and services, including via email or text;
- Improve and manage the Services and analyze usage trends;
- Carry out administrative functions;
- Provide materials such as surveys or product-related content;
- Respond to legal or regulatory requirements or to protect legal rights;
Aggregated or de-identified data may be used for any business-related purpose and is not subject to this Privacy Policy.
PERSONAL INFORMATION SHARED WITH OTHER PARTIES
Personal information may be disclosed to third parties in accordance with applicable laws. This includes:
- Service providers and business partners: Entities involved in hosting, development, security, analytics, and marketing.
- Corporate affiliates: Menicon America may share data within the Menicon group of companies.
- Legal or regulatory authorities: When required to comply with laws or to protect rights and safety.
- Corporate transactions: In the event of a merger, sale, or acquisition.
USE AND DISCLOSURE OF PROVIDER INFORMATION
Information about healthcare providers may be used to authenticate accounts, monitor service use, and improve performance. It may be shared:
- With provider consent;
- During corporate transactions;
- As required by law or to respond to legal requests;
- To protect the integrity of the Services or the rights of Menicon America.
Aggregated or de-identified provider information may be used without restriction.
WEBSITE FUNCTIONALITY
Menicon America and its partners use cookies, pixel tags, and similar technologies to enhance your experience. You can manage cookie preferences in your browser, though disabling cookies may limit functionality.
For example, we use Google Analytics to analyze site usage. You may opt out using the Google Analytics Opt-Out Browser Add-on. While we collect aggregated data for analytics, we do not attempt to personally identify individual users.
Currently, our Services do not respond to browser “Do Not Track” signals. We will update this policy if that changes.
IMPORTANT PRIVACY RIGHTS AND CHOICES FOR CONSUMERS
You may have rights under applicable laws to request access, correction, or deletion of your personal data. Please consult your provider’s HIPAA Notice for information regarding your health data rights.
To exercise your privacy rights regarding your use of the Services, you may contact:
Menicon America Privacy Contact:
📞 Phone: 1-800-636-4266
📧 Email: information@menicon.com
📍 Address: 76 Treble Cove Road, Bldg 3, North Billerica, MA 01862
MANAGING CONTENT
You may opt in or out of receiving Menicon America content at any time by contacting us using the information above.
CHILDREN UNDER THE AGE OF 13
Our Services are not intended to collect personal data from children under 13 without verified parental consent. If such data is inadvertently collected, it will be deleted promptly.
DATA SECURITY
Menicon America uses reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure. Any information you transmit is at your own risk.
We do not ask for sensitive personal information via email. If you receive a suspicious message claiming to be from Menicon America, do not respond—please forward it to: information@menicon.com
LINKS TO THIRD-PARTY SITES
Our Services may link to third-party websites. Menicon America is not responsible for the privacy practices or content of those sites. Please review their privacy policies before using them.
GLOBAL OPERATIONS
Our Services are based in the United States. If you access them from another country, your data will be transferred and processed in the U.S., where privacy laws may differ. We handle your data in accordance with this Privacy Policy regardless of location.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated at any time. Material changes will be indicated by the “Last Updated” date at the top of the policy. Continued use of the Services following updates constitutes your acceptance of the revised terms.
CONTACT INFORMATION
If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:
Menicon America, Inc.
Attn: Privacy Office
76 Treble Cove Road, Bldg 3
North Billerica, MA 01862
📞 Phone: 1-800-636-4266
📧 Email: information@menicon.com
